- Visit our
- Download and
use our mobile application
- Engage with
us in other related ways ― including any sales, marketing, or events
- "Website," we are referring to any website of
ours that references or links to this policy
- "App," we are referring to any application of
ours that references or links to this policy, including any listed
- "Services," we are referring to our
Personal information you disclose to us
Information collected through our App
- Geolocation Information. We may request access or
permission to and track location-based information from your mobile device, either continuously
or while you are using our App, to provide certain location-based services. If you wish to
change our access or permissions, you may do so in your device's settings.
Device Access. We may request access or permission to certain features from your mobile
device, including your mobile device's
camera, bluetooth, microphone, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
Notifications. We may request to send you push notifications regarding your account or
certain features of the App. If you wish to opt-out from receiving these types of
communications, you may turn them off in your device's settings.
- To facilitate account creation and logon
process. If you choose to link your account with us to a third-party account
(such as your Google or Facebook account), we use the information you allowed us to collect
from those third parties to facilitate account creation and logon process for the
performance of the contract.
See the section below headed "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" for further information.
- To post testimonials. We post testimonials on
Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at firstname.lastname@example.org and be sure to include your name, testimonial location, and contact information.
- Request feedback. We may use your information
to request feedback and to contact you about your use of our
- To enable user-to-user communications. We may
use your information in order to enable user-to-user communications with each user's
- To manage user accounts. We may use your
information for the purposes of managing our account and keeping it in working order.
- To send administrative information to you. We
may use your personal information to send you product, service and new feature information
and/or information about changes to our terms, conditions, and policies.
- To protect our Services. We may use your
information as part of our efforts to keep our
Services safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions and policies for
business purposes, to comply with legal and regulatory requirements or in connection with
- To respond to legal requests and prevent harm.
If we receive a subpoena or other legal request, we may need to inspect the data
we hold to determine how to respond.
- Fulfill and manage your orders. We may use
your information to fulfill and manage your orders, payments, returns, and exchanges made
- Administer prize draws and competitions. We
may use your information to administer prize draws and competitions when you elect to
participate in our competitions.
- To deliver and facilitate delivery of services to
the user. We may use your information to provide you with the requested
- To respond to user inquiries/offer support to
users. We may use your information to respond to your inquiries and solve any
potential issues you might have with the use of our Services.
- To send you marketing and promotional
communications. We and/or our third-party marketing partners may use the personal
information you send to us for our marketing purposes, if this is in accordance with your
marketing preferences. For example, when expressing an interest in obtaining information
about us or our
Services , subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
- Deliver targeted advertising to
you. We may use your information to
develop and display personalized content and advertising (and work with third parties who do
so) tailored to your interests and/or location and to measure its effectiveness.
- Consent: We may process your data if you
have given us specific consent to use your personal information for a specific
- Legitimate Interests: We may process your
data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have
entered into a contract with you, we may process your personal information to fulfill the
terms of our contract.
- Legal Obligations: We may disclose your
information where we are legally required to do so in order to comply with applicable law,
governmental requests, a judicial proceeding, court order, or legal process, such as in
response to a court order or a subpoena (including in response to public authorities to
meet national security or law enforcement requirements).
- Vital Interests: We may disclose your
information where we believe it is necessary to investigate, prevent, or take action
regarding potential violations of our policies, suspected fraud, situations involving
potential threats to the safety of any person and illegal activities, or as evidence in
litigation in which we are involved.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Google Maps Platform APIs. We may share
your information with certain Google Maps Platform APIs (e.g., Google Maps API, Place
API). To find
We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes: __________; and other similar information. A full list of what we use information for can be found in this section and in the previous section titled " HOW DO WE USE YOUR INFORMATION?" . We obtain and store on your device ('cache') your location . You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. The Google Maps Platform APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Economic Area (EU countries, Iceland, Liechtenstein and Norway) or United Kingdom, please take a look at our Cookie Notice .
Frequently Asked Questions
Why can't I connect my car?
A variety of reasons can prevent a car from connecting through Carkenny. Below are the most common issues. If this guide doesn’t help, don't hesitate to reach out to email@example.com for more information!
What is the definition of "last known"
last known retrieval of the last known location and odometer of a vehicle. Although the time at which the data are reported to us differs between each OEM, we guarantee that the data will not be older than the last time the vehicle was turned off.
What is a connected car?
Connected cars are vehicles that have in-built 4G and LTE modems. Most vehicles manufactured after 2015 have been shipping with this connectivity, or "embedded telematics." This essentially makes cars "smart" allowing them to communicate with the Internet.
How do I add new compatible brands to
When Carkenny adds compatibility for a new brand, we will notify you by email and the car brand will automatically appear in our vehicle authorization dialog. All endpoints available on our docs will work with the newly added brand.
How can I request early access to
Carkenny in my country?
Please reach out to firstname.lastname@example.org, and we’re happy to help you get started.